You have a full 14 days to determine whether or not the item you just purchased is a perfect fit for your space. If, for any reason, you decide that you do not want to keep the item you just purchased, please contact us within 14 days of delivery so we can facilitate the return (exclusions apply - see "Final Sale Items" below). For us to be able to accept a return it needs to be unused, in perfect condition and in its' original packaging (do not discard packaging until you are sure you want to keep the item).
Please note that shipping charges are non-refundable with the exception of damaged or defective merchandise. Orders canceled after processing will be subject to standard Return Policy. Undeliverable or refused packages will be restocked and treated as cancellations under standard Return Policy. Restocking fees may apply.
Final Sale items are non-returnable and do not qualify for returns under the 14-Day Return Policy. Any Final Sale item delivered with damages or defects will be replaced at no cost. To check if an item is “Final Sale”, please see the "Shipping & Returns" tab on the product page.
If you purchase an item, and change your mind, simply contact us within 14 days of delivery. We will provide authorization and return labels. You will be refunded the total purchase price, less the original shipping cost and the cost of return shipping plus a restocking fee (if applicable). Shipping charges are non-refundable. Refunds will be issued in the form of a credit back to the original method of payment.
If you change your mind and decide to cancel your order, please notify us within 24 hours. If the order has not been processed for fulfillment, we will honor the request and refund your payment in full. We are not able to accommodate cancellation requests received outside of this window.
In the unlikely event that your order arrives damaged or defective, you must contact us within 48 hours of delivery to be eligible for a replacement. Unless the shipment is severely damaged, do not refuse the delivery. Make sure to take photos of the damaged products and / or packaging.
- Freight Truck Deliveries: When accepting your shipment, be sure to inspect the packages and items for shipping damage. All damages have to be noted on the signed delivery paperwork in order for a claim to be processed. In addition photos of the shipment, including packaging would need to be sent to us to support the claim and speed up the replacement process.
- Small Parcel Service (FedEx or UPS): Simply accept the items, and contact us with a description of the damages or defects as well as supporting photos.
If anything is missing from your order, such as hardware or parts, please contact us within 48 hours of order receipt so we can send you replacements to complete your order.