;Contemporary Modern Furniture Warehouse has a Shopper Approved rating of ; 4.8/5 based on 557 ratings and reviews
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Return Policy

We hope our products will meet, if not exceed, your expectations. We want you to love your items, but if you are not completely happy, we'll gladly take returnable items in an unused condition, in original packaging back within 14 days of delivery. Note: Exclusions apply - see "Is my item returnable" below. (Do not discard of any packaging until you are sure you want to keep your order).

Please note that shipping charges are non-refundable with the exception of damaged or defective merchandise. Orders canceled after processing will be subject to Standard Return Policy. Undeliverable or refused packages will be restocked and treated as cancellations under Standard Return Policy. Restocking fees may apply.

Final Sale items are non-returnable and do not qualify for returns under the 14-Day Return Policy. Any Final Sale item delivered with damages or defects will be replaced at no cost. To check if an item is “Final Sale”, please see the "Shipping & Returns" tab on the product page.

If you purchase an item, and change your mind, simply contact us within 14 days of delivery

If you are returning an item, you will have two options for your refund: 

  • Store Credit: Receive your return refund in the form of store credit for the item price, less the cost of roundtrip shipping cost*. If you return for store credit, all restocking fees are waived.
  • Original Form of Payment: Receive your refund in the form of your original form of payment for the item price, less the cost of roundtrip shipping cost* AND a 20% restocking fee.

 (Note: Shipping costs are non-refundable unless the item is damaged, defective, or incorrect. If your item ships with Free shipping the actual shipping cost would be deducted from your refund in case of a return.)    

Is my item returnable?
You can find out if your item is eligible for return on the item’s product detail page under the “Shipping & Returns” tab.

Please note we do not accept returns on:

  • Assembled products
  • Custom made to order items
  • Items without original packaging or used items 
  • Final sale items*

If you are returning an item, please keep all original packaging. We cannot accept returns without the the original packaging. We can provide you a return label with the return address within five (5) business days of your return request, or you may choose to facilitate your own return in which case we’ll send you the return address and instructions via email within five (5) business days. 

Why do you assess restocking fees?
A lot of labor goes into receiving a large package into a warehouse, and a large percentage of furniture and accessories are not packaged to original factory standards. Because we always provide free shipping, we must assess restock fees on returns to account for the quanitity of items that cannot be accepted or resold.  

How do I request a return? 
To return an item, simply contact us via email and be sure to include your order number. If you do not know your order number, you can locate it by looking at your order confirmation email or log into your account. (Note: To initiate a return for an item delivered by freight truck, please call our customer service team at 888-590-8998)

Roundtrip shipping cost – This is the actual shipping cost between our warehouse and your address, and from your address back to our warehouse. 

Final Sale Items – Items which cannot be returned due to buyers remorse. However, if a Final Sale item arrives with damages or defects, our Standard Damage Policy would apply. 

 

We process order at a high rate to be sure to deliver your items in a timely manner. Therefore, if you change your mind and decide to cancel your order, please notify us as soon as possible. We will do everything we can to accommodate cancellations, however, we are not able to accept cancellation requests on orders that have already been processed and passed to ship, without fees. If the order has not been processed for fulfillment or passed to ship, we will honor the request and refund your payment in full. Please note: Cancellations are not confirmed until you receive a written notification from us that the cancellation has been accepted. 

In the unlikely event that your item arrives damaged or defective, contact us immediately so we can resolve this for you as quickly as possible.  All damage/defect claims have to be reported to us within 48 hours of the item’s arrival. 

What do I do if I receive a damaged item?

  • Take clear photos of the damaged product (in detail and full view) and the original packaging. Please keep all original packaging until otherwise notified. Please note: If your order was delivered by Freight Truck, we will also need a copy of the signed delivery slip, noting any damages to the freight. We cannot accept returns without the the original packaging (and supporting paperwork for Freight Truck Claims). 
  • If the complete shipment is severely damaged and beyond repair, you may refuse the shipment and mark your packing slip as “damaged”. Only resort to this option if the complete shipment is beyond repair.

(Note: Clear photos of the damage are mandatory for processing a damage claim and returning or exchanging a damaged item.

If your item is damaged, we offer the following solution:

  • Replacement parts will be sent to make sure your item is in top quality condition. 
  • If parts cannot resolve the issue, a complete replacement will be sent. 
  • Our policy is to replace all damaged items when possible. If your item has been discontinued or sold out, we will credit you the original amount paid on the item. 

(Note: A refusal of a replacement would be considered a standard return and would fall under our standard return policy*.) 

Missing Parts or Pieces:
Though we strive to check each and every order that leaves our warehouse, one sometimes slips through. If your order would arrive with missing parts, such as hardware or parts, incorrect color or incorrect quantity, please contact us within 48 hours of order receipt so we can send you replacements asap to complete your order. 

Though we strive to check each and every order that leaves our warehouse, one sometimes slips through. If your order would arrive with missing parts, such as hardware or parts, incorrect color or incorrect quantity, please contact us within 48 hours of order receipt so we can send you replacements asap to complete your order.

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